Caped FAQs
CAPED Products
1. What products does Caped manufacture?
We specialize in developing high-quality IVD products(Test Strips/Test Kits /Pet Health/Diagnostic Equipment).
At the same time, we can also provide other medical equipment such as Consumables, Surgical Instruments, Rehabilitation Equipment, Medical Equipment, etc.
Furthermore, our product service covers all kinds of medical appliances and provides diversified services for our customers.
2. What certifications do Caped products have?
Caped pays attention to product quality and international standard certification to ensure that the medical products are safe and reliable, and to comply with relevant regulations and standards.
Our products are certified for NMPA, CE, FDA, ISO, TUV, etc.
3. What kind of warranty do Caped products have?
Depending on the product, Product shelf life is typically 2 years, please refer to the warranty period on the product package. Contact us for further questions related to product details.
CAPED Purchasing
1. What is the minimum order quantity (MOQ) for Caped？
Our minimum order quantity is 500 pieces.
2. What are the production and delivery lead times?
Depending on the product in stock or not. If not in stock, the production time is generally 4 weeks after order.
3. Where does Caped ship their products to?
We ship our products all over the world. Delivery times may vary, depending on location.
Contact us now to request a quotation!
4. What payment methods does Caped accept?
We primarily accept T/T as our standard payment method. However, we understand the importance of flexibility. If you have alternative payment preferences, we are open to discussing and accommodating your needs.
About CAPED
1. What does Caped do?
Tianjin Caped Medical Equipment Co.,Ltd. is a biotechnology company specializing in the R&D, production, sales, and service of In Vitro Diagnostic (IVD) products. We provide comprehensive rapid diagnosis management solutions, helping healthcare systems worldwide to improve their efficiency and patient care.
2. When was Caped established?
Caped established Foreign Trade Department in 2010, before this, our factory was focusing on domestic trade.
Since then, we built a wide range of international partnerships in a short period of time.
As well, we acquired significant achievements in the sales of medical devices, diagnostic instruments, medical consumables, rehabilitation equipment, surgical equipment and consumables.
3. Where are Caped located?
Caped office location: 12th floor, JunLong Plaza C Zone, 99 Nanjing Rd, Heping, Tianjin, China
Caped factory location: 2F NO.816-1,Pudong Road,Economic Development Zone,Changchun City,Jilin,China.
4. What else can Caped provide?
For the IVD field, we can provide OEM/ODM service according to your need.
Except from this, we can also provide other medical equipment such as Consumables, Surgical Instruments, Rehabilitation Equipment, Medical Equipment, etc.
CAPED After-Sales Service
1. How is Caped's after-sales service?
A: Caped is committed to providing excellent after-sales service to our customers. We prioritize your satisfaction and aim to resolve any issues or concerns promptly.
2. What does Caped's after-sales service cover?
A: Our after-sales service covers a wide range of aspects, including product warranties, technical support, returns, and product information. We’re here to assist you with any post-purchase inquiries.
3. How can I contact Caped for after-sales support?
A: You can easily reach our after-sales support team through multiple channels, including phone, email, and an online support portal. Contact details can be found on our website.
4. What is Caped's response time for after-sales inquiries?
A: We aim to respond to all after-sales inquiries within 24 hours during regular business days. For urgent matters, we have a dedicated support hotline available.
5. Does Caped offer product warranties?
A: Yes, Caped provides warranties on our products. The warranty period may vary by product and is detailed in the product documentation. Our after-sales team will guide you through the warranty process if needed.
6. Can I return a product to Caped if I'm not satisfied?
A: Yes, Caped offers a return policy. If you’re not satisfied with your purchase, please contact our after-sales team to initiate a return. Return eligibility and procedures can be discussed with our support representatives.
7. How can I access product information and manuals?
A: You can find product information, manuals, and FAQs on our website. If you can’t locate what you need, feel free to contact our after-sales team for assistance.
8. Can I provide feedback on Caped's after-sales service?
A: We encourage feedback from our customers. Your input helps us improve our services. You can share your feedback through our website or by contacting our support team.